Return Policy
Return & Exchange Policy
At [Twenty Five], we strive to provide the best service and ensure complete customer satisfaction with all products purchased through our platform.
First: Return Policy
Customers have the right to request a return within 14 days from the date of delivery.
The product must be in its original condition, unused, not activated, and with all accessories and original packaging intact.
Products that have been opened, used, or activated cannot be returned (e.g., mobile phones after SIM insertion or account setup).
Products with broken security seals cannot be returned if they are sealed items.
Refunds will be processed using the same payment method within 5 to 14 business days after inspection and approval.
Second: Exchange Policy
Customers have the right to request an exchange within 14 days from the delivery date in case of a manufacturing defect.
The original invoice must be provided.
The product will be inspected by the technical team to verify the defect.
If the defect is confirmed, the product will be replaced with the same model or an alternative of equal value, depending on stock availability.
Third: Non-Returnable / Non-Exchangeable Items
Accessories after opening the package.
Products damaged due to misuse or physical damage.
Products purchased under special offers or clearance (unless defective).
Fourth: Shipping Costs
In case of a manufacturing defect: shipping costs are covered by the company.
If the customer requests a return without a defect: shipping costs are borne by the customer.
Fifth: Warranty
All devices are covered by the official supplier warranty based on the duration specified for each product.
The warranty does not cover damages caused by misuse, physical damage, or liquid exposure.